Frequently asked questions

 


How do I sign up?

 

Well, first we want to thank you for your interest in studying with us.  We are honored and will work hard to help you meet your objectives.  Okay … here’s how you join the party …

If you have been registered to receive any of our programs before … Podcast, Free Video Program (now this subscription), Magazine, even if you have discontinued your access for a time … you are considered a “Registered User” so –

1.       Log In with your Username and Password

2.       Click on “Members Page”

3.       Click on “Ad/Renew Membership”

4.       Choose the Monthly or Annual Option

If you have never been registered to receive any of our programs –

1.       Click on “Click here to sign up now” located under the Log In fields on the right side of the Home Page

2.       Fill out information as requested

 

I am trying to view the Videos like I have been for more than a year … but every time I try to see one I get kicked to the Payment Page.  Why is that?

 

Yes, it’s true. Our program was Free to everyone for 13 months. We paid all costs associated with offering our program so that you didn’t have to – very happily I might add.

But in order for us to continue to offer our amazing program we need your help.  It’s that simple and again – we thank you wholeheartedly for your support!

 

I want to register and I am trying to put my billing information on the “Join Today!” page and the fields won’t take my credit card information. Why?

 

Have you been registered for any of our programs before – ever?  If you have, then you are considered a “Registered Member” and you need to Log In as a Registered Member in order to pass to the fields that will allow you to register to become a Premium Member, which of course gives you access to EVERYTHING!

 

 

 

 

 

Can I log in to the La Casa Rojas from any computer with my user name and password, or am I limited to a single computer?

Yes, you can log in to the La Casa Rojas from any internet-connected computer. However, you can only be logged in to one computer at a time.

Can I download your online tutorials?

The training can only be watched online as streaming video. It cannot be downloaded to a computer.

How do I reactivate my account?

 

To reactivate your account, please follow these steps:

1.       Log In with your Username and Password

2.       Click on “Members Page”

3.       Click on “Ad/Renew Membership”

4.       Choose the Monthly or Annual Option

 

I have a 56k connection and the movies are very slow to load up.

Our training is best viewed using a broadband connection, such as DSL or cable modem. We do not recommend using La Casa Rojas Video program with a 56k connection. A slow connection speed can also cause difficulties in downloading any additional files. If you are connecting to the Internet using a slower connection, you can still view our movies, they will just take longer to download.For additional information check System Requirements

Tip: If you wait until the entire movie downloads, you can watch it without hiccups or interruptions. You will know that the movie has finished downloading when the controller bar at the bottom of the Video Player window has filled in completely with gray, from left to right.

I received this error message:


“We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in.”

To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the Allow Sites to Set Cookies box. Click OK.

In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.

In Internet Explorer, go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.

Close and restart your browser. If you still receive the error message, check the clock on your computer. Make sure the date and time are correct, and then log in again. This should resolve the problem.

I am using a 64 bit version of Internet Explorer with a 64 bit version of Windows 7, Vista or XP and I cannot get any movies to play. What do I do?

To get to our videos to play on a 64 bit system. You must use a 32 bit web browser. If you are currently using Internet Explorer please switch to the 32 bit version located here by default:

C:Program Files (x86)Internet Exploreriexplore.exe

A shortcut can be made to this browser by right-clicking on the file and choosing “Create Shortcut.” Move that shortcut to the location of your choosing (usually the desktop).
Alternatively you can use Safari, Firefox, Chrome, or another 32 bit browser.